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FREQUENTLY ASKED Q'S

Performance

My country is very hot in the summer, does this impact performance?


You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.d a new question?




How accurate is the Infrared Sensor?


+/- 0.3 degree Celsius.




What is the recommended detection distance?


0.5 to 1 meter.




How long does it take to scan?


within 1 second.




How many people can it detect one time?


1 person at a time.




If there are groups of people trying to enter, will it slow-down the line of people entering?


Yes, it would, people would still need to enter one by one.




Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?


There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.




Is there a specified height the product should be placed?


There is a camera in the tablet; as long as you can see your face in the screen, it will show.




How about people with head scarf? What point of the head is measured.


Need to place head within 0.5 meter from the sensor for accurate reading.




Are there any data/tests available regarding the accuracy of this unit?


The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.




How many people per hour can pass through?


Around 1800 person per hour.




Is there a chance it will overheat?


It can get heated up upon long term use, but we have heat dissipation design to withstand this.




Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?


No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.




Does the device need a special configuration?


Right now it’s just plug and play, no special configuration required.




Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?


The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.




Can movies be shown on TAURI?


After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.




Is it possible to show on dual screen?


When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.




How many records can it store?


Around 5000 faces photos can be stored.




Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?


When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can it work outside undercover?


TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




How do I setup door relay?






Compliance

Do we have approval from any medical body (e.g. FDA)?


TAURI is FDA Compliant in accordance to the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 Public Health Emergency.




Is TAURI DSGVO?


Tauri is DSGVO compliant.




Is it FCC and CE compliant?


Yes, it is EN 60950-1:2006+ A11:2009+A1:2010+A12:2011+A2:2013. FCC Rule Parts 15C. Please check this TAURI Guide for further information.





Set-up and Installation

Do we have approval from any medical body (e.g. FDA)?


TAURI is FDA Compliant in accordance to the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 Public Health Emergency.




Is TAURI DSGVO?


Tauri is DSGVO compliant.




Is it FCC and CE compliant?


Yes, it is EN 60950-1:2006+ A11:2009+A1:2010+A12:2011+A2:2013. FCC Rule Parts 15C. Please check this TAURI Guide for further information.





Operations

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through Staros.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA (over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?






Security

Is there an option to store the data of people checked? If yes, how far back?


This is currently in development with TAURI Cloud.




Will the database of employee/customer information be stored in the tablet or server?


If you have registered your employee/ customer's face in TAURI, then, it would have their photo locally stored on TAURI. If you have not store any data on TAURI, it would not store anything inside. However, if you choose to purchase or use TAURI Cloud, the information of your employee/ customer will be in TAURI Cloud.




If on Monday you scan on kiosk #1, on Tuesday you scan again on kiosk #1 – your information would be stored so it will recognize you and on Wednesday you scan on kiosk #3 – does it have the information from kiosk #1 to identify you?


The information will need to be store on a server or cloud to be recognized on the same data base. If there are no TAURI Cloud being used, each TAURI would only have its own data base and not cross check.




How can the imported photos be identified?


The photos correlate with the staff profile you assign them to. There is a specific way to name the .jpeg files. It should be e.g. Dennis-Marketing.jpg (The persons name- department.jpg)





Firmware and Software

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through Staros.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA (over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?






WARRANTY & RMA POLICIES

Do we have approval from any medical body (e.g. FDA)?


TAURI is FDA Compliant in accordance to the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 Public Health Emergency.




Is TAURI DSGVO?


Tauri is DSGVO compliant.




Is it FCC and CE compliant?


Yes, it is EN 60950-1:2006+ A11:2009+A1:2010+A12:2011+A2:2013. FCC Rule Parts 15C. Please check this TAURI Guide for further information.





 
 

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