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Welcome to the official TAURI support page - get answers to the most common questions here.

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FREQUENTLY ASKED Q'S

Performance

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through Staros.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA (over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?






Compliance

Do we have approval from any medical body (e.g. FDA)?


TAURI is FDA Compliant in accordance to the Enforcement Policy for Telethermographic Systems During the Coronavirus Disease 2019 Public Health Emergency.




Is TAURI DSGVO?


Tauri is DSGVO compliant.




Is it FCC and CE compliant?


Yes, it is EN 60950-1:2006+ A11:2009+A1:2010+A12:2011+A2:2013. FCC Rule Parts 15C. Please check this TAURI Guide for further information.





Set-up and Installation

How to install the floor stand?





How to install TAURI 7 on wall?





How to disassemble thermal camera from TAURI?






Operations

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through Staros.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA (over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?






Security

Is there an option to store the data of people checked? If yes, how far back?


This is currently in development with TAURI Cloud.




Will the database of employee/customer information be stored in the tablet or server?


If you have registered your employee/ customer's face in TAURI, then, it would have their photo locally stored on TAURI. If you have not store any data on TAURI, it would not store anything inside. However, if you choose to purchase or use TAURI Cloud, the information of your employee/ customer will be in TAURI Cloud.




If on Monday you scan on kiosk #1, on Tuesday you scan again on kiosk #1 – your information would be stored so it will recognize you and on Wednesday you scan on kiosk #3 – does it have the information from kiosk #1 to identify you?


The information will need to be store on a server or cloud to be recognized on the same data base. If there are no TAURI Cloud being used, each TAURI would only have its own data base and not cross check.




How can the imported photos be identified?


The photos correlate with the staff profile you assign them to. There is a specific way to name the .jpeg files. It should be e.g. Dennis-Marketing.jpg (The persons name- department.jpg)





Firmware and Software

How to enter to STAROS?


Tap lower right corner of the screen 5-10 times and it would popup to ask you for a password. Default password is "0000" On the top, Unlock STAROS, password "0000".




How to change the default password in StarOS?


After entered to Staros, select unlock app setting, write your new password (4 digit only) on " unlock password".




Is there no possibility to save and record data and to access data from remote devices? Relevant data such as number of people checked, person’s picture, person’s temperature etc.


This feature will be launched in TAURI Cloud, which is in testing phase now and completed by end of 2020 to be launched.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can I update the firmware?


Yes, you can go to TAURI settings, under update TAURI, you can select update application for the latest TAURI updates. For more detailed steps please watch the videos:




How to update via OTA?





How to factory reset?






WARRANTY & RMA POLICIES

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through Staros.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA (over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?






 
 

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