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Official user manual
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FREQUENTLY ASKED Q'S

Performance

My country is very hot in the summer, does this impact performance?


You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.d a new question?




How accurate is the Infrared Sensor?


+/- 0.3 degree Celsius.




What is the recommended detection distance?


0.5 to 1 meter.




How long does it take to scan?


within 1 second.




How many people can it detect one time?


1 person at a time.




If there are groups of people trying to enter, will it slow-down the line of people entering?


Yes, it would, people would still need to enter one by one.




Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?


There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.




Is there a specified height the product should be placed?


There is a camera in the tablet; as long as you can see your face in the screen, it will show.




How about people with head scarf? What point of the head is measured.


Need to place head within 0.5 meter from the sensor for accurate reading.




Are there any data/tests available regarding the accuracy of this unit?


The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.




How many people per hour can pass through?


Around 1800 person per hour.




Is there a chance it will overheat?


It can get heated up upon long term use, but we have heat dissipation design to withstand this.




Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?


No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.




Does the device need a special configuration?


Right now it’s just plug and play, no special configuration required.




Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?


The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.




Can movies be shown on TAURI?


After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.




Is it possible to show on dual screen?


When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.




How many records can it store?


Around 5000 faces photos can be stored.




Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?


When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can it work outside undercover?


TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




How do I setup door relay?






Compliance

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through Staros.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA (over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?






Set-up and Installation

How to enter to STAROS?


Tap lower right corner of the screen 5-10 times and it would popup to ask you for a password. Default password is "0000" On the top, Unlock STAROS, password "0000".




How to change the default password in StarOS?


After entered to Staros, select unlock app setting, write your new password (4 digit only) on " unlock password".




Is there no possibility to save and record data and to access data from remote devices? Relevant data such as number of people checked, person’s picture, person’s temperature etc.


This feature will be launched in TAURI Cloud, which is in testing phase now and completed by end of 2020 to be launched.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can I update the firmware?


Yes, you can go to TAURI settings, under update TAURI, you can select update application for the latest TAURI updates. For more detailed steps please watch the videos:




How to update via OTA?





How to factory reset?






Operations

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through Staros.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA (over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?






Security

How to go to TAURI settings?


Please press the middle of the TAURI Screen for at least 7 seconds until you see a box that asks you for the password. The default password is "0000".




Do we need an app/software with this?


We have a ready app that detects temperature and locks down through Staros.




How’s the unit attached to the tablet?


VESA 100 x 100 or 75 x 75.




Is there a user interface that will be running on the device or is this just a hardware only solution?


Yes, it is a total solution of hardware, software and user interface.




How does the alert message work, is there display and sound too?


On the display screen, it would show the person’s face, the person’s current temperature, and when it runs a temperature higher than what you have set as normal, the tablet would have an alert sound made.




Does the devices need a special configuration?


Right now it’s just plug and play, no special configuration required.




How many langages does TAURI support?


On Version 2.02 or above, there are French, Japanese, German, Simple Chinese and Traditional Chinese additionally available.




Is it possible to show on dual screen?


Yes, after Sept 2020 orders, you can connect TAURI to a secondary monitor to display the same content as TAURI, however, there are no sound, only image.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA (over the air) update.




Is there a sleep mode on TAURI?


Right now it is at constant on, however there's a power button at the back that you can press that will black out the screen like cellphone.




How do I calibrate TAURI?


TAURI sensor has been calibrated with a thermal black body before shipment. If you need to calibrate, you can calibrate in TAURI, after entered to settings, continously tap on the TAURI Logo, and you will enter to a developer option, and you can select to auto calibrate or manual calibrate.




Can the tablet be portrait mounted?


Currently, TAURI is designed in landscape mode. But the new TAURI 7 will be in portrait mode.




During operation does the tablet need to be connected to the WIFI?


No it does not, it only needs to be connected to WIFI during the OTA ( over the air) update, or when you first set TAURI up and entering the time zone, you would need the WIFI connection.




What is the micro USB for?


Firmware update from PC or ADB to PC for development.




How to type japanese in TAURI?





How to import photos into TAURI for staff profile?






Firmware and Software

How to enter to STAROS?


Tap lower right corner of the screen 5-10 times and it would popup to ask you for a password. Default password is "0000" On the top, Unlock STAROS, password "0000".




How to change the default password in StarOS?


After entered to Staros, select unlock app setting, write your new password (4 digit only) on " unlock password".




Is there no possibility to save and record data and to access data from remote devices? Relevant data such as number of people checked, person’s picture, person’s temperature etc.


This feature will be launched in TAURI Cloud, which is in testing phase now and completed by end of 2020 to be launched.




How to use TAURI integration feature?


Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.




Can I update the firmware?


Yes, you can go to TAURI settings, under update TAURI, you can select update application for the latest TAURI updates. For more detailed steps please watch the videos:




How to update via OTA?





How to factory reset?






WARRANTY & RMA POLICIES

Warranty Period


Glorystar Group (GS) warrants its products will be free from defects in material and workmanship for the duration of the warranty, which is 24 months from the date of invoice. The warranty status of a GS product is determined by checking the serial number of the product or component. Products with longer warranty periods will be separately mentioned on offer and order acknowledgement.




DOA Period


A product is DOA (Dead on Arrival) if it is defective or does not operate according to the product specification within 10 days of arrival. DOA are collected by Glory star unless agreed otherwise in writing.




Repair Time/Turnaround Time (TAT)


RMA (Return Material Authorization)
GS will normally repair a defect item and have it ready for shipment within 14 working days after receipt of the defect system by GS. If the quantity of defect item exceeds this Turnaround time, GS will instantly inform customer. For larger lots, Glory Star will confirm the repair time separately.




Void Warranty Conditions


The product warranty covers only those defects which arise as a result of normal use of the product and do NOT apply to any:

  • Service required as a result of improper installation, including incorrect or insufficient AC supply.
  • Damaged caused by other system components
  • Damage (including cosmetic damage), failure, loss or personal injury due to misuse, abuse, negligence, improper maintenance or storage, or to acts of nature or other causes beyond our control. ( Causes beyond our control include but are not limited to lightning strike, power surges, power outages and water damage)
  • Image burn-in
  • Product where the original factory serial number has been removed, defaced or changed in any way
  • Product has been explicitly or implicitly modified, tampered, altered or repaired in any way by anybody other than qualified technical staff of GS
Concerning Pixel Functionality – your display contains about one million of individual pixels. Your display typically contain a small number of pixels that do not function normally. Your display has been inspected and is in compliance with manufacture’s specifications, indicating that any pixel defects do not affect the operation or use of your display.




Returning Goods


RMA Procedure
The following procedure to return goods to GS for repair is used by GS:

  1. Send an RMA request via e-mail to sales@glorystargroup.com including contact information and model number, serial number, invoice detail and adequate failure description of each defect product.
  2. Glory Star sends an RMA form to customer to fill in. GS determines if product is within warranty or out of warranty.
  3. Upon approval, customer sends the defect item to Glory Star (Flat D, 5/F, Excelsior Building, 364 Nathan Rd., Kowloon, H.K) with the following rules:​​​​
  • Each item should be well packed in the original or equivalent packaging to minimize the chance of damage during transportation. GS will not accept liability of any product damaged during transportation due to inadequate or insufficient packaging.
  • If the packaging is damaged in such a way that, according to GS, there is a fair chance that the inside product could be reasonably damaged too, GS will refuse the returned item. If Glory Star decides to renew the packaging to ensure safe shipping, this new packaging will be invoice to the customer.
DOA Procedure
  1. Customer ask for DOA request
  2. Customer will be contacted immediately and receives new product or repair priority status
  3. Glory Star will collect defected product(s)
  4. Product is shipped back to customer by Glory Star​
If it is within warranty, customer will be responsible for freight cost back to GS, after repair, GS would send the device back to customer’s one location at GS’s cost.
Method of Transportation
Glory Star will not accept shipping cost from customers who decide to ship DOA products on their own initiative to Glory Star. These products are collected by Glory Star unless agreed upon writing.




Repair Charges


In warranty and DOA items are repaired/ replaced free of charge. Glory Star will charge repairs for the following categories of items:

  • Out of warranty items – items for which the warranty has expired
  • Void Warranty Items- for which the responsibility for the defect or damage cannot be attributed to Glory Star see Void Warranty Conditions
A full repair report will be given to the customer upon request.




Non Repair Charges


If in or out of warranty items are returned for repair and no defects are found by Glory STAR, Glory Star will charge USD35 for investigation with additional shipping costs.




Privacy Policy


At Glory Star Group , we take your privacy seriously. We will only ever collect, keep, use or share your data where you have given us your consent, or if we are legally obliged to do so; we only require a minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don’t sell to third parties; we only use it as this Privacy Statement describes. No matter where you are, where you live or what your citizenship is, we provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location. How we use personal data Glory Star Group uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:

  • Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Improve and develop our products.
  • Personalize our products and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.





 
 

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